Mom of many heading into empty nest syndrome- come enjoy the ride!

About Me

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Little Town in the middle of Nowhere, Texas, United States
I'm a mom of 4 boys: Jay who's 30, Jory who is 27, Tim is 25, and B is 23. I also have a daughter, Kristi who is 33. I have a grandson, Little Bit/Elmer, that was born in July 2009. I have a new grandson who was born in September of 2017. We moved from North TX to East TX on the land of our dreams in '09 and I love the peace and quiet. It's so nice to have trees again after 11 years of flat and hot. I enjoy hanging out with my friends. I'm a huge baseball fan. Some might even call me obsessed with the game. ;) My favorite teams are the Rangers and the Red Sox. Being a Red Sox fan makes life interesting as all 4 of my boys are Yankee fans. (Basically, I only started cheering for the Red Sox to give the boys a hard time and then actually became a fan) I'm a happily single (well...divorced) mom.
Showing posts with label xbox customer service. Show all posts
Showing posts with label xbox customer service. Show all posts

Monday, June 8, 2009

so much....

So much accomplished. So much left to do. I have decided that I am going to blow off the rest of the painting. I have one day left after today and I will need to spend that day packing and doing other moving related things. All the actual remodeling work is done. All that is left is painting. I feel good about it. Pancho has been so much help. He is a great kid!

I believe that Little Man and one of his friends are going to paint his room tomorrow while I'm running some errands and going to the Dr. That's great. Me, personally - I'm done. I got the walls fixed, the trim, hung and B's room totally painted. Tomorrow is going to be organization and cleaning and getting our fence down so we can take it with us. I was going to try to keep going tonight but then my friend Roofer guy told me that with everything that I have lined up in the next week with moving I should take some time to relax before I have to hit it hot and heavy. Since I was pretty tired anyhow (we stayed up till 3 AM last night hanging trim and drywall and fixing the last of the places where I had fist holes in my wall) I decided he had given me a good excuse to be lazy and take a break. So, I showered and put on clothes that don't have paint on them and I'm trying to relax. Of course, B has other idea's. He's bored. He's always bored. It would help if his 360 wasn't a piece of junk and wasn't on the fritz again. So, part of what I have to do tomorrow is drop it off to get sent off to get fixed again. I'm really sorry that I bought that piece of junk 360. This is the 3rd time that it's had to be sent back on the warranty repair program in the last few months. Now the piece of junk won't even power up. I guarantee you the next one I pick up with be a PS3. The guy at the pack and mail place told me that they had one customer who has sent their xbox back 12 times in the last year. It's averaging once a month. That's pretty bad considering that the turn around time for the repair center to have it is usually 10-14 days.

Thursday night, we're going to the game again. I'll need to relax by then. However, I'll really have to work hard on not feeling guilty for taking time off to go watch it. Roofer guy is going with us Thursday night. He's never seen a major league game before. He claims that he's always wanted to go. We'll see if he gets bored or not Thursday night. I don't think he knows much about baseball at all. I'm not sure how much he's ever watched even on tv..... And me - I'm an addict. LOL

I'm a bit worried about B. He's had a cough for the last few days and it just seems to be getting worse. It seems to be draining him. It's 7 Pm and he's in bed already. He's never in bed at 7. He didn't go to bed at 7 when he was 2. I've mentioned going to the Dr. a few times and he's been adamently opposed to going saying that he "feels fine" and it's "just a cough". It doesn't really seem to be a asthmatic type cough and he doesn't seem to really be having trouble breathing. But it's a lingering thing. And today I'm noticing that his cheeks are a bit flushed. I'm getting worried about him getting pneumonia again as he's been really prone to getting pneumonia. He may find himself at the Dr. tomorrow whether he thinks he "feels fine" or not.

Well, guess I'll watch the game tonight and get to bed early. Y'all take care!

Saturday, March 28, 2009

XBOX and Microsoft Customer Service are worthless....

B had an xbox.  We did the big debate about whether or not to buy a PS3 or an xbox and settled on an xbox. Big Mistake!!!  I will be buying a PS3 and the first possible opportunity and tossing that piece of junk xbox in the garbage.  (Actually, I'll be selling it back to gamestop to recover some of the money I wasted but... that's beside the point).  Like Sears, xbox has outsourced their customer service to someplace out of the states.  This makes them very hard to understand and makes dealing with their customer service very frustrating.  When you try to call their customer service, you first spend 5 minutes while a recording tells you how great their website is, how you will get a big discount doing your business on the website, and otherwise wasting your time.  At which point it asks you questions that you mostly won't have the answer to while telling you to go to the website (which has been down for days) in between every question.  After about 5 minutes of aggravation from the recording which can't understand your voice answers and makes you answer every question twice, you finally get to a non-english speaking person who gives you a name like george or sue.  I think in the last week, I've spoken to "george" 6 times.  Of course, "George" can't pronounce "Amy" and has to ask how to spell it 3 times before going on to ask how to spell "smith" which I've already spelled at least once.  Then you can try to get to explain the issue you're having.  After you go thru your explanation then they will ask you a minimum of 4 questions that you have already given an answer to.  They won't understand the answer you're giving, will re-ask several questions at least twice and frustrate you a little more.  After which they will put you on hold to "look for the answer" and you will get disconnected at least once.  At which point, you will have to go back thru all of the aggravation above.  By this time, steam is coming out your ears and you have an urge to start pulling the hair out of your head strand by strand.  By the time you get off the phone with them, you will have wasted a minimum of 45 minutes of your time, you will still have no idea of what they had to say, you still won't know what's going on with your machine.  

I, personally, have been going thru this for 3 weeks now.  B got the "red ring of death" on his xbox even though it was only a few months old.  We called xbox and started the process.  We sent the machine to them for the "free fix".  A week later, they sent it back.  It. Was. Still. Broken.  It still wouldn't work.  So, we began the process again.  And this is where the headaches have begun.  The can't find the records of the 2nd time we've sent it back.  I can't find anyone who speaks English well enough to understand that this is the SECOND time I've sent the thing to them this month.  They keep trying to tell me that xbox was already returned to me.  I think they've lost B's xbox and it's missing someplace.  I have a tracking number from when I sent it back to them.  I can prove when they received it.  They can't find it.  And the last fool I spoke to would not listen at all.  He kept trying to tell me that the xbox was on its way back.  I asked him for a name or number to identify him in the complaint that I'm going to file if I can get a HUMAN at microsoft (parent company) on Monday.  He refused to give me any type of identifying information I can use to file the complaint but that's not going to stop me from working on this again come Monday.  Eventually, I will get someone who has a brain and speaks enough english to differentiate between one and two and I will get this taken care of.  I really think that they know they lost it because the last fool I spoke with told me that I couldn't file for a lost xbox for at least 2 weeks.  

UGH!  And B is oh so much fun when it's 30 degrees out and he doesn't have his xbox to keep him occupied.  Because if he doesn't have his game- he expects ME to keep him occupied.  And I'm wanting to be a vegetable today.  ;)

Have a great weekend all!